Note: This document was originally written in Japanese. In the event of any discrepancies between the Japanese original and this English translation, the Japanese version shall prevail.

Privacy Policy

Kayo-sha Co., Ltd. (hereinafter referred to as "the Company") establishes the following Privacy Policy (hereinafter referred to as "this Policy") regarding the handling of users' personal information in the services provided on this website (hereinafter referred to as "the Service").

Article 1 (About the Service)

  1. The Service provides woodwind instrument supplies and reed measurement services.
  2. The Service includes a web application available to measurement device purchasers.

Article 2 (Personal Information)
"Personal Information" refers to "personal information" as specified in Article 2, Paragraph 1 of the Act on Protection of Personal Information, which means information about living individuals that can identify specific individuals by name, address, phone number, email address, etc. contained in such information.

Article 3 (Methods of Collecting Personal Information)
The Company collects personal information through the following methods:

  1. Information entered by users
    (1) When purchasing products
    (2) When applying for reed measurement services
    (3) When registering as a user
    (4) When submitting inquiry forms
  2. Automatically collected information
    (1) Access logs when using the web application
    (2) Device information
    (3) IP addresses
    (4) Measurement data and related information
  3. Information collected through technologies such as Cookies
    (1) Session management cookies
    (2) Usage analysis cookies
    (3) Advertisement delivery cookies

Article 4 (Types of Personal Information Collected)
The Company collects the following types of personal information:

  1. Basic Information
    (1) Name
    (2) Address
    (3) Phone number
    (4) Email address
  2. Account Information
    (1) Login ID
    (2) Password
    (3) Other authentication information
  3. Payment Information
    (1) Credit card information (only during payment)
    (2) Bank account information (only when bank transfer is selected)
  4. Other Service Usage Information
    (1) User ID
    (2) Access logs
    (3) Measurement data

Article 5 (Purpose of Collecting and Using Personal Information)
The Company collects and uses personal information for the following purposes:

  1. To ship products
  2. To provide reed measurement services
  3. To bill and process payments
  4. To authenticate web application usage
  5. To respond to inquiries
  6. To provide important notices regarding service usage
  7. To provide information about new products and services
  8. To improve and develop services

Article 6 (Security Measures)

  1. The Company implements the following measures to prevent leakage, loss, or damage of personal information and to ensure other security management of personal information:
    (1) Implementation of SSL/TLS encrypted communication
    (2) Setting access restrictions to personal information
    (3) Appointment of personal information management supervisor
    (4) Implementation of employee education and supervision
  2. The following security measures are implemented for authentication information such as passwords:
    (1) Encrypted storage of passwords
    (2) Password policy settings (minimum character count, character type combinations, etc.)
    (3) Account lockout after a certain number of login failures
    (4) Recommendation for periodic password changes
  3. Credit card information is not stored by the Company and is securely processed through payment service providers.

Article 7 (Information Collection During Web Application Use)

  1. The web application provided by the Company collects the following information:
    (1) Access logs
    (2) Measurement data
    (3) Cookie information
  2. This information is used for service provision, improvement, and prevention of unauthorized access.

Article 8 (Use of Google Analytics)

  1. The Company uses Google's access analysis tool "Google Analytics."
  2. Google Analytics uses cookies to collect data but does not collect personally identifiable information.
  3. Data collected through Google Analytics is managed according to Google's privacy policy.
  4. Users can refuse the use of cookies through browser settings, which will prevent information collection by Google Analytics.

Article 9 (Third-Party Provision of Personal Information)
The Company will not provide personal information to third parties except in the following cases:

  1. When user consent has been obtained
  2. When required by law
  3. When necessary for the protection of life, body, or property, and it is difficult to obtain the consent of the individual
  4. When specially required for improving public health or promoting the sound growth of children, and it is difficult to obtain the consent of the individual
  5. When it is necessary to cooperate with a national government organization, local government, or a person commissioned by them to execute affairs prescribed by laws and regulations, and obtaining the individual's consent may impede the execution of such affairs

Article 10 (Personal Information Storage Period)
The Company will store personal information only for the period necessary to achieve the purpose of use. However, when storage is required by law, the information will be stored for the period specified by such laws.

Article 11 (Disclosure, Correction, and Deletion of Personal Information)

  1. Users may request the disclosure, correction, deletion, or suspension of use of their personal information from the Company.
  2. To make such requests, please contact the inquiry desk below with identification documents.
  3. A fee of 1,000 yen per request will be charged for personal information disclosure requests.

Article 12 (Changes to the Privacy Policy)

  1. When changing the content of this Policy, the Company will notify users in advance by posting the implementation date and content of the revised Privacy Policy on the Company website.
  2. However, when making changes that require user consent under law, the Company will obtain user consent through prescribed methods.

Article 13 (Contact Information)
For inquiries regarding this Policy, please contact:

  • Address: 35 Yarai-cho, Shinjuku-ku, Tokyo
  • Company Name: Kayo-sha Co., Ltd.
  • Email: privacy@kayo-sha.com

Established: April 1, 2024